Our wide selection of incontinence and medical supplies from a variety of manufacturers provide the style and design that best fits your needs. Find out if you are eligible in 4 Easy Steps.
Learn more about how Tri-Medical can support and supply your MCP or MCO organization from our large warehouse in New Castle, PA.
Our selection of products, from a variety of great manufacturers, means we can provide the style that meets your patients' needs.
Incontinence products are our only business. No other supplier provides the level of personal service and care that we do.
The medical supplies our patients will receive are based on a medical necessity as specified by the physician. Based on the information that you provide to us, we will contact your physician to obtain the necessary paperwork to fulfill an order. We will deliver the supplies based on the requested order from your physician. If the order is insufficient for your needs, we will work closely with your physician to correct the order prior to the next scheduled delivery.
You are currently eligible to receive incontinence supplies through your insurance carrier as a covered benefit. If for some reason your insurance coverage lapses, we will be unable to deliver your supplies until your coverage is reinstated. Your eligibility is checked prior to each delivery.
Tri-Medical currently utilizes the service of both UPS and independents to ensure timely deliveries. The method of delivery is based entirely on geographic location. The date of deliveries is based on the insurance carrier’s rules and regulations. PA Medicaid Recipients whose necessary quantities exceed 300 items may only be delivered every 30 days. Ohio Medicaid Recipients must call and request every order prior to each shipment.
It is our policy that sample products are sent prior to the shipment of the first order to ensure a proper fit. If the samples are accepted and the physician orders the product based on the sample, then that product cannot be returned or exchanged for any reason once it is delivered.
If you need to order a new size for a better fit, but have already received delivery, the new size cannot be delivered until the following order.
We will not accept returns on used hygiene products unless the product is defective, unopened, or shipped in error by Tri-Medical. All returns must be made within 30 days of delivery.
Any of our clients in the states of Pennsylvania and Ohio that is enrolled with Medicaid or a Medicaid HMO, and has a medical need for incontinence supplies are generally covered. However, each health plan has their own limitations as to what they will cover based on need. Please check with your health plan or contact us for details.
It is important to note that coverage doesn’t necessarily mean Tri-Medical Rehab Supply, Inc. will be able to become your supplier.
Before making arrangements with Tri-Medical Rehab Supply, call and let us verify with your coverage provider that you qualify.
If your carrier is not listed, please call us at 1-800-541-0734 to review additional options.
Tri-Medical Rehab Supply, Inc. is an established, durable medical equipment company that was formed in 1993 and is located in New Castle, Pennsylvania. Tri-Medical was a full service medical equipment supply company through 1997. At which time, our vision changed direction and we began specializing in incontinence supplies. Our new location, with increased warehouse space, enables us to effectively supply all of Pennsylvania, Ohio, Maryland and Indiana.
Our Mission and Promise to You
Our mission is to provide the best quality of care while building relationships with physicians to keep their patients as comfortable and healthy as possible. We meet patients’ needs by carefully listening to them and learning from them on a case-to-case basis. We have built our reputation on outstanding service and must stay abreast of the new rules and regulations that govern our industry to maintain that reputation. Our ability to adapt to our changing environment enabled us to enjoy the steady growth that we see today. Maintaining that growth is of utmost importance.
The goal of Tri-Medical Rehab Supply’s code of ethics is to improve standards within the practice of providing home medical equipment and services while maintaining a positive work environment.
All employees must agree to abide by the following:
Over the years we have collected a large binder of written client compliments and felt that it would portray the consistent level of
exemplary customer service that you will receive when choosing Tri-Medical. We’d like to share a few of those comments with you.
“Everyone is always very polite and very positive.”
“Tri Med has always gone out of their way to provide quality service!!”
“Dealing with problems with almost every agency. I know everything get done right the first time with Tri Medical”
“I am very please with the services you are providing for my son. You’re always helpful when I need help. Thanks again for everything!”
“This is an awsome service. Once a month UPS brings her pullups. No going to the store and praying that they have her size.”
“Staff was very helpful in finding a new size of pullups for my son and in sending samples. Also great about changing how often we receive shipments so we don’t get too many”
“I have recommended you to 5 others!”
“Thank you all for being so friendly and helpful!”
“You guys are great! It is an enormous help to us to have both of our daughter’s incontinence needs met in such a helpful, courteous way. Thanks for all you do!”
“Your services and product are exceptional”
Questions regarding Tri-Medical and our services can be sent via the form to the right or answered by calling 1-800-541-0734.
If we don’t have the answers, we make it top priority to find them.
179 Scotland Lane
New Castle, PA 16101
Phone: (724) 652-5800
Toll Free: (800) 541-0734
Fax: (724) 658-6298
Ask us a question about our selection of wonderful products, our great team ready to help or becoming a new customer. Please note, we ask that you are careful with your personal information on our website. If you need to discuss your Account or topics that involve your personal, HIPAA related information with us, please use our toll free number and speak directly with our staff.